Privacy policy

Protecting your personal data is important to us. This privacy policy explains which personal data we process in connection with our website, our accommodation services and our communication with you, for what purposes we do so, and what rights you have.

1. Data controller

The controller responsible for data processing is:

Casa High Life AG
Laresch 12
7433 Mathon
Switzerland
E-mail: hello@casahighlife.ch
Phone: +41 81 661 10 00

If you have questions about data protection or the processing of your personal data, you can contact us at any time.

2. Personal data we process

We process in particular personal data that you provide to us yourself or that are collected technically when you use our website.

a) Enquiries and communication

If you contact us by e-mail, telephone or otherwise, we process in particular the following data:

  • First and last name
  • E-mail address
  • Telephone number, if provided
  • Content of your message
  • Date and time of contact

b) Bookings and stays

If you make a booking via our website, by e-mail, telephone or external platforms, we process in particular the following data:

  • First and last name
  • Address
  • E-mail address
  • Telephone number
  • Stay data (arrival and departure, booked services, remarks)
  • Information provided voluntarily (e.g. preferences or wishes)

c) Statutory reporting obligations

Under applicable law, in particular in connection with the hospitality sector, we may be required to collect the following data:

  • First and last name
  • Address
  • Date of birth
  • Nationality
  • Information from an official identity document
  • Stay data

Where required, these data are forwarded to the competent authorities.

d) Use of the website

When you visit our website, certain data are automatically recorded for technical reasons:

  • IP address
  • Date and time of access
  • Browser type and version
  • Operating system
  • Pages visited
  • Technical log data

These data serve to ensure stable and secure operation of the website.

3. Purposes of processing

We process your personal data in particular for the following purposes:

  • Handling enquiries
  • Processing bookings and stays
  • Communication before, during and after your stay
  • Fulfilling legal obligations
  • Ensuring technical operation and security of the website
  • Protecting our legitimate interests

4. Legal bases for processing

We process personal data in accordance with applicable data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

Processing takes place in particular:

  • To perform a contract or take steps prior to entering a contract
  • To comply with legal obligations
  • To protect our legitimate interests
  • On the basis of consent, where such consent has been obtained

Where the EU General Data Protection Regulation (GDPR) applies in individual cases, processing is additionally based on the legal grounds provided there.

5. Booking system

We use the following external provider to process bookings:

easybooking (zadego GmbH, Austria)

The booking system is embedded on our website as a widget. If you make a booking through it, personal data are also processed directly by that provider.

The respective provider’s privacy terms apply in addition.

6. Payment processing

Payment is made on site. We accept in particular:

  • Debit cards
  • Credit cards
  • Twint

Payment processing is carried out via the relevant payment service providers, in particular Nexi Schweiz AG.

Personal data may be transferred to the respective provider where necessary to complete the payment transaction.

7. Third-party platforms

Our property is also listed on external platforms, in particular:

  • Booking.com
  • Airbnb
  • Expedia

If you book via such platforms, we receive from those providers the data required to process your booking.

8. Disclosure to third parties

We disclose personal data only where necessary, in particular to:

  • Booking service providers (easybooking)
  • Payment service providers (Nexi)
  • IT and hosting service providers (Hostpoint)
  • External booking platforms
  • Authorities where required by law

9. Hosting

Our website is operated by an external service provider:

Hostpoint AG (Switzerland)

Hosting may involve processing personal data where necessary to operate the website.

10. Cookies

Our website uses cookies to ensure functionality and improve usability.

Cookies are small text files stored on your device.

To our knowledge we currently do not use tracking or marketing tools such as Google Analytics or comparable services.

If such technologies are introduced in future, we will update this privacy policy accordingly and, where required, obtain your consent.

You can configure your browser to block or delete cookies. This may limit website functionality.

11. Processing abroad

When using external services or platforms, personal data may also be processed abroad, in particular in the European Union or the United States.

We ensure that processing complies with applicable data protection requirements.

12. Retention period

We store personal data only as long as necessary for the respective purposes or where statutory retention obligations apply.

Data may be retained longer in particular:

  • To comply with legal duties
  • For documentation and traceability of business processes
  • To enforce or defend legal claims

13. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

14. Your rights

Under applicable data protection law you have in particular the following rights:

  • Access to your stored data
  • Rectification of inaccurate data
  • Erasure of your data where permitted
  • Restriction of processing
  • Withdrawal of consent

You may contact us at any time to exercise your rights.

15. Changes

We may amend this privacy policy at any time. The version published on our website at the time applies.

As of: 1 April 2026